You’ve chosen just the right furniture for your home. You want to keep your investment looking great, but you don’t want to worry about accidents on your furniture once it’s delivered.
Here at Suburban Furniture all of our warranty plans are by Furniture Care Protection. When a covered accident happens, you will contact us here at Suburban Furniture first so we can guide you through the process of getting you the assistance you need from FCP. Suburban Furniture and FCP are both furniture experts with unparalleled reputations for excellent customer service.
FOUR-YEAR PLANS FOR UPHOLSTERED, WOOD, & OUTDOOR FURNITURE
Purchases up to $1000:
Purchases of $1001 to $1250:
Purchases of $1251 to $1500:
Purchases of $1501 to $1750:
Purchases of $1751 to $2000:
Purchases of $2001 to $2250:
Purchases of $2251 to $2500:
Purchases of $2501 to $2750:
Purchases of $2751 to $3000:
Purchases of $3001 to $3250:
Purchases of $3251 to $3500:
Purchases of $3501 to $3750:
Purchases of $3751 to $4000:
Purchases of $4001 to $4250:
Purchases of $4251 to $4500:
Purchases of $4501 to $4750:
Purchases of $4751 to $5000:
Purchases of $5001 to $5250:
Purchases of $5251 to $5500:
Purchases of $5501 to $5750:
Purchases of $5751 or more:
SEVEN YEAR PROTECTION PLAN FOR ADJUSTABLE BASES
Protection Plan Details- What Is Covered
FOUR YEAR FURNITURE PROTECTION PLAN W/PET COVERAGE FOR UPHOLSTERY & WOOD
On Fabric and Microfiber
household food and beverage stains
stains from human and pet saliva, urine, stomach fluid, or blood
accidental burn or singe marks caused by brief contact with flame or heat
accidental ballpoint pen ink, wax crayon, facial cosmetics, nail polish, or fingernail polish remover
color transfer from denim jeans or newspapers
accidental puncture, cut, tear, or rip
household pet damage**
On A&P Leather or Vinyl
household food and beverage stains
stains from human and pet saliva, urine, stomach fluid, or blood
accidental burn or singe marks caused by brief contact with flame or heat
accidental ballpoint pen ink, wax crayon, facial cosmetics, nail polish, or fingernail polish remover
color transfer from denim jeans or newspapers
cracking or peeling of top grain leather in seating areas
cracking or peeling of all leather and vinyl in non-seating areas
accidental puncture, cut, tear, or rip
household pet damage**
On Wood
household food and beverage stains (product stain- excluding accumulation)
accidental singe or heat marks caused by brief contact with flame or heat
fading from sun exposure
accidental damage from fingernail polish or fingernail polish remover
failure of assembled joints
water or household beverage marks, stains, or rings
accidental scratches penetrating through the top coat finish
accidental dents, gouges, or chipping penetrating through the top coat finish
peeling of the finish of solid wood or veneer surfaces
household pet damage**
Mechanical and Structural Breakdowns* to Fabric, A&P Leather, and Vinyl Upholstered Furniture as a result of:
breakage of frames, panels, or springs
breakage of mechanisms including sleeper mechanisms, reclining mechanisms, and heating, power, and vibrating mechanisms
*coverage on frames, panels, springs, and mechanisms may be used only upon expiration of manufacturer's warranty and may not be used in lieu of manufacturer's warranty
**only one incident per furniture piece is covered under this agreement.
SEVEN YEAR PROTECTION PLAN FOR POWER BASES
breakage of mechanisms including sleeper mechanisms, reclining mechanisms, and heating and vibrating mechanisms
breakage of welds
breakage of steel frames
failure of integral electrical components, including wiring, motors, and remote control devices
FOUR YEAR PROTECTION PLAN FOR OUTDOOR FURNITURE
food stains (including gum)
beverage stains
human body fluids (except perspiration, body oil, and hair oil)
pet fluids (except perspiration, body oil, and hair oil)
accidental rips, cuts, punctures
accidental burn or singe marks caused by brief contact with flame or heat
cosmetics
suntan oil/lotion
bleach & caustic solutions
ink, markers, & dye
breakage of glass table tops
breakage of welds
breakage of umbrella mechanism
FOR OTHER IMPORTANT INFORMATION, including how the agreement works, the service process, important exclusions/what is not covered, obligations, and more, please contact Suburban Furniture's Service Department via email at service@suburbanfurn.com.
How To File A Claim
Within five (5) days of the stain or damage occurring, contact our Service Department. They can be reached by phone at (973) 927-7100 or by email at service@suburbanfurn.com. When calling for service, please make sure you have:
your original receipt (usually a yellow piece of paper), with the document number in the top right-hand corner;
the original delivery date of the item(s);
the date of occurrence of the stain/damage
Brands We Love: Flexsteel, Craftmaster, England, Klaussner, Bassett, Signature Design, Benchcraft, Best Home Furnishings, Southern Motion, Canadel, Liberty, International Furniture Direct, Vaughan-Bassett, Laurel Mercantile CO., Artisan & Post, Sealy, Stearns & Foster, Tempur-Pedic
