We understand that it's sometimes hard to know how something is going to look or fit in your home, especially from just a picture on the website.
That's why Suburban Furniture has a very flexible reselection process to help you find something different that will make you happy and your home looking even better.
No Restocking Fees for Stocked Items!
Shop with confidence at Suburban Furniture with our Hassle Free Returns on In Stock items.
Stock items are items we stock in our warehouse and are as EXACTLY shown in our showroom.
If, within 30 days of receiving your in stock merchandise, you are not totally satisfied with your purchase, return it for a full refund of your merchandise total plus taxes on the merchandise.
Delivery fees to and from your home are non-refundable.
If you reselect new merchandise, we will waive the pick-up charge.
New delivery charges will apply on your new purchase.
See below for Mattress Comfort Exchanges.
Returns of Special Order Items or Clearance.
Special order items are those on our website not stocked in our warehouse and/or items not as exactly shown in our showroom.
If, within 30 days of receiving your special order or Clearance merchandise, you are not totally satisfied with your purchase, return it for a full refund minus a 30% restocking fee.
Delivery fees to and from your home are non-refundable. Allow us to help you reselect new merchandise.
For that, there is only a 10% reselection fee plus new delivery charges.
If the items you reselect are of lesser value, you will receive a store credit for the difference.
There are no returns or reselections after 30 days of receipt of your merchandise.
Mattress Comfort Exchanges It takes between 30 and 90 days for your body to adapt to your news mattress. In the event that you are not comfortable on your new mattress, we will work towards replacing it with something that works.
Our mattresses are covered by a 30/90 comfort guarantee. You must sleep on your new mattress for 30 days, but return it within 90 days of receiving it. If you do this, you will receive a one-time reselect of a new mattress of equal or greater value. There is a 10% reselect fee plus a delivery charge for the new mattress. The new mattress must be of equal or greater value- if your re-select is more expensive, you will pay the difference. The old mattress must be free of stains and tears and must have the law labels still attached.
If you decide you do not want to re-select and want a full refund, a 30% fee will be subtracted from your refund. Over 90 days, mattresses cannot be return.
A $79 exchange fee will apply to all mattresses under $600. Pillows and protectors are not returnable at any time.
For health as well as warranty reasons, we cannot accept returns of any mattresses that are stained or soiled. We strongly recommend using a mattress protector to keep it clean.
EFFECTIVE 6/15/20: Any mattresses that are being returned, as well as any old mattresses that are being picked up to be disposed of, MUST be wrapped in a seal-tight or zippered bag. We supply these for free in our mattress accessory bundles, or for $29.95 separately. Please have the old mattress wrapped before our delivery team arrives.
Returned merchandise must be in its original, unmodified, undamaged condition with all its parts.
If you picked up your merchandise and are returning it, it must be carefully wrapped to avoid damage.
We will contact you if there are any issues with your return.
Refunds are processed within 72 hours of your merchandise being received back in our warehouse.
For your security, we do not keep your credit card information on file.
We will need that info to process the refund.
In the event you paid by check, debit card or cash, you will be issued a check.
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