We understand that it's sometimes hard to know how something is going to look or fit in your home, especially from just a picture on the website.
That's why Suburban Furniture has a very flexible reselection process to help you find something different that will make you happy and your home looking even better.
No Restocking Fees for Stocked Items!
Shop with confidence at Suburban Furniture with our Hassle Free Returns on In Stock items.
Stock items are items we stock in our warehouse and are as EXACTLY shown in our showroom.
If, within 30 days of receiving your in stock merchandise, you are not totally satisfied with your purchase, return it for a full refund of your merchandise total plus taxes on the merchandise.
Delivery fees to and from your home are non-refundable.
If you reselect new merchandise, we will waive the pick-up charge.
New delivery charges will apply on your new purchase.
See below for Mattress Comfort Exchanges.
Returns of Special Order Items or Clearance.
Special order items are those on our website not stocked in our warehouse and/or items not as exactly shown in our showroom.
If, within 30 days of receiving your special order or Clearance merchandise, you are not totally satisfied with your purchase, return it for a full refund minus a 30% restocking fee.
Delivery fees to and from your home are non-refundable. Allow us to help you reselect new merchandise.
For that, there is only a 10% reselection fee plus new delivery charges.
If the items you reselect are of lesser value, you will receive a store credit for the difference.
There are no returns or reselections after 30 days of receipt of your merchandise.
Mattress Comfort Exchanges If within 30 days of your mattress delivery you are not comfortable, come in for a one time reselect.
There will be 10% reselect fee plus a delivery charge for the new mattress.
The new mattress must be equal or greater value.
The old mattress must be free of stains and tears and must have the law labels.
If a manufacturer has a reselect policy different from Suburban’s, we will observe theirs.
If a customer does not reselect, a 30% fee will be assessed.
Over 30 days, mattresses cannot be returned.
Returned merchandise must be in its original, unmodified, undamaged condition with all its parts.
If you picked up your merchandise and are returning it, it must be carefully wrapped to avoid damage.
We will contact you if there are any issues with your return.
Refunds are processed within 72 hours of your merchandise being received back in our warehouse.
For your security, we do not keep your credit card information on file.
We will need that info to process the refund.
In the event you paid by check, debit card or cash, you will be issued a check.
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